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Return & Exchange Policy

PRODUCTS PURCHASED ON WILKURO.COM

All products bought on wilkuro.com can be returned or exchange within 30 days of placing your order. Your product must be in original and unworn condition and must be sent back in their original packaging in new condition in order to get a reimbursement or an exchange.

Claims should be submitted as follows:

  • Use the pre-authorized return label inserted in your original shipment and drop you package off at the mentioned carrier

OR

  • Send an e-mail to info@regence.ca
  • Your e-mail must include the following information:
    • First name
    • Second name
    • Full address
    • Phone number (daytime)
    • E-mail address
    • Product number
    • Size
    • Product picture and its defect
    • Copy of sales receipt

Please allow around 15 days for returns/exchanges processing to be completed and for the reimbursement to be issued or the exchange to be sent. When the return/exchange is processed, you will receive an email to notify you. Refunds will be issued by the original method of payment, upon receipt and inspection of returned goods.

ITEMS AT 50% OFF AND MORE ARE CONSIDERED A FINAL SALE AND NO EXCHANGE OR REFUND ARE POSSIBLE.

PRODUCTS PURCHASED FROM A RETAILER

All claims must be made through the retailer where the product was purchased, with original proof of purchase. The retailer will apply its own policy of repair, exchange or return.

DEFECTIVE PRODUCT

Return it with proof of purchase to the retailer where the product was acquired and they will apply their return/exchange policy.

For online product purchases through wilkuro.com, the 3-month warranty applies on Wilkuro overshoes and 6-month warranty applies on Acton city and work waterproof overshoes.

Claims should be submitted as follows:

  • Use the pre-authorized return label inserted in your original shipment and drop you package off at the mentioned carrier

OR

  • Send an e-mail to info@regence.ca
  • Your e-mail must include the following information:
    • First name
    • Second name
    • Full address
    • Phone number (daytime)
    • E-mail address
    • Product number (see inside boot label or on packaging)
    • Product name
    • Size
    • Product picture and its defect
    • Copy of sales receipt

Please allow around 15 days for returns/exchange processing to be completed and for the reimbursement to be issued.

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Size chart

Wilkuro is available in seven different colors, representing the size of each product. Our overshoes are made to fit the majority of shoes and also fit high heels!

The guides below allow you to select the appropriate Wilkuro size according to your shoe. Note that depending on your shoe model, the matching sizes may vary.

WIL1150-11 & WIL001-11 Size chart

Wilkuro

 US 

 UK 

 Europe 

  XS  

4-5

4½-5½

38½-39½

  S   

6-7

6-7½

40-41½

  M   

8-9

8-9½

42-43½

  L   

10-11

10-11½

44-45½

  XL  

12-13

12-13

46-47½

  XXL  

13-15

13-15

48-51

  XXXL

16

16

52

 

WIL1162-11 Size chart

Wilkuro

US

UK

Europe

  S

4-7

4½-7½

38½-41½

  M

8-10

8-10

42- 44

  L

11-14

11½-14

45½ -45½

 

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